ATTENTION - Read this comprehensive Fair-Trading.com.au report exposing exorbatant commissions being unknowingly charged to florists & customers alike by a named flower relay group for YOUR online orders.
BEWARE - the report confirms you ARE NOT receiving the full monetary value of flowers that you though you were spending. Read the report - without prejudice from us detailing many many florists & customers telling the world what's happening & why YOU are entitled to know!!

NOTE: Below are just a few examples of comments posted globally from disgruntled customers & florists alike expressing their concerns. All this & lots more at the Fair-Trading report ... check it out for yourself.

Comment by Peter Jones - 14 May 2010
I ordered boxed lillies on 6th May 2010. They were duly delivered 7th May 2010. There were no flowers, just lots greenery and buds. First flowers appeared one week later. They were not the Yellow and Orange lillies expected, they were all white. This was dissapointing and I emailed Ready Flowers with photos. No response. I contacted the call centre and it took forever to get a response. They blamed the Mothers day rush and drew my attention to the substitution clause. They also blamed the Mothers day rush for not responding to my emails. (Were there so many bad deliveries I wondered). I casually asked where the call centre person was located but he told me he could not disclose that information. (ding dong, alarms bells start ringing. Whilst being polite to me, they didnt give a toss. It is EXCEEDINGLY dissapointing when what one thinks one is ordering is not and with their substitution policy, one may never have sent what one orders. Once they have gotten a consumers money, that is the end. No guarantees the order is what it says it is, no comeback and the Company doesnt care. BEWARE.

Comment by Lisa - 13 May 2010
We ordered flowers on 07/05/10 for delivery on 08/05/10. they did not arrive, nobody returned our call, one operator said it may arrive on 09/05/10. We waited all day and again nothing arrived and nobody could answer the query, just said that all the relevant people were out of the office, to try again tomorrow. well the occasion was over and we no longer needed the flowers but had been charged for flowers which 3 days later had still not arrived (roses).
Finally on the 10/05/10 at 6pm in the evening a bouquet arrived, which was the cheap mother's day flowers not the roses we ordered. Nobody is returning our emails, or our calls - we are calling Ready Flowers direct, furthermore, the card attached to the flowers is from 'ready flowers' and literally has a message scribbled out and our message written over the top of it - can't really send a boquet of very cheap flowers with a scribbled our (reused) card attached to them.
Thankfully they were for me from my husband so the problem remained in my house - not as embarrasing as it could have been had this arrived 2 days late to someone else's home or office. I honestly don't think this group is legit? never ever use this service again!

Comment by Leighlan Phillips - 11 May 2010
I also ordered flowers for my Mother, Mother in law and Grandmother for Mothers day and as of Tuesday, only one of the orders has been delivered. I spent $350 on those flowers, never again.... i will be sending gift vouchers next year... oh and dont bother ringing ready flowers, i have been on hold for 20 minutes ...
NOTE: Also features on Product Review : HERE

Comment - 11th May 2010
As a customer of readyflowers I am extremely annoyed at their poor service. After requesting flowers to be delivered on Saturday before mother's day, as of Tuesday morning they have still not arrived in spite of 2 phone calls. As a result my grandmother was upset on mothers day because she thought I had forgotten about her until I was able to contact her on the phone on Sunday afternoon.
NOTE: Also features on Product Review : HERE

Comment - 6 March 2010
If I accepted every order ever received from Ready Flowers I would have gone out of business. When Ready Flowers initially started sending us orders, we had accepted a few, but there was no way we could possibly complete the orders to the full value with what they were paying us, in the end we were either constantly rejecting the orders or telling them the order was under value,we eventually had to ask them to stop sending us orders unless they increased the value of the orders. As a shop front we are constantly battling against these Flower websites competing for our local business. I am glad somebody has exposed this company for what it truly is.

Comment - 28 October 2009
I believe I got scammed by ReadyFlowers last week too.

The bunch of flowers I ordered valued on the website as $69 (not including delivery fee) and when received, looked like I could have picked them up from Safeway for $20. I have ordered from various other florists before and $69 worth of flowers did not consist of 3 stems of lillies and 4 small sunflower looking things with a whole lot of 'fill in' branches. I was utterly disappointed and after going to the effort of sending them an e-mail saying that I was extremely unhappy with the delivery of flowers and supplying them with a photo, the following response was provided:
"Dear XXX,
The arrangement seems to have all the required flowers, we send fresh flowers only and as such they are on occasion closed when delivered to the recipient, the lilys will continue to open over the next few weeks.
Kind Regards,
Customer Service"
I'm not stupid. I know that lillies will continue to open over the next few weeks but my original email expressed disappointment in the number of stems provided not the fact that the flowers were closed. I feel extremely ripped off and will puruse this further. Watch out ReadyFlowers.

Comment - 5 September 2009
I was supplying flowers for Ready Flowers when they first started and gradually the charges kept going up. I complained to Tom and was told they were cheaper than Interflora which was not true. Then account fees were added. Then they wanted a monthly fee as well to be a member or you couldn't get any orders. I told Tom the expenses were getting up too high to be able to supply quality and was told a good florist should be able to sell space. Then the next thing as well as picture we had a list that was to be supplied to customer as to what was in order so that meant the onus went on florist. The last straw for me was when I accidently found out, as well as all the commission and account fees and member fees shown on invoice, $12.00 was taken off the top of order first before it was sent to a Florist. I believed it had become a fraud so I stopped supplying their flowers. I did try several times to talk honestly to Tom with regard to percentages and was promptly told his father knew all their was to know with regard to maths as he was an expert.

Comment by Bernadette - 22 August 2009
I wish I had read this before i made my last two orders through them. I'm in Perth and my sister in Melbourne so for her 30th birthday two weeks ago I made an order through ready flowers - the delivery date was 11th August, the flowers arrived on 12th August. I thought to myself, no more orders outside of Perth because clearly they can't deliver on time. My first order ever through them was in Perth about a month ago and the flowers were delivered on time. Now yesterday, I made an order for my friends birthday. delivery date 28th August - guess what! the delivery was made yesterday!!!! and to top it all off, while ordering, I used my points to get a free balloon - it was never delivered. And worst, the one that kills me - the words for the card had in them a swahili word meaning "sweetheart". This was ommitted from the card. So I thought to myself...if it had been was a french word, would they have included it in the card? Possibly yes.
 
To say I'm disgusted is an understatement. I'm only thankful that I have made just three orders through them -I will certainly not be going down that road again.
 
Oh and did I mention that I spoke to the character answering the phone the first time my delivery got messed up and the second time as well - they said they'd call me back and never did. Yesterday's mess up...I'm still waiting for a phone call.

Comment by Adelaide Florist - 25 May 2009
Well, well, well, the latest Rough & Ready no telephone number website, www.ReadyPenny.com.au of 12th Floor, Ruttonjee House, 11 Duddell Street Central, Hong Kong (see http://www.readypenny.com.au/terms/), at least seems to be taking heed of what the Fair Trading website requires in the way of declaring commissions by this little number on its About Us page at http://www.readypenny.com.au/information/
"Ready Penny is in business to make profit ... therefore we take a small margin from the orders we place with our suppliers. On average we take a modest fee of AUD$10.00 however ... Ready Penny's wholesale relationships with local suppliers assists in the ability to remain competitive in the online flower market."
I recently got an email on my private Interflora email account inviting me to take Rough & Ready survey [SURVEY ARCHIVED HERE] about creating what they call a Super Florist. It seems that Rough & Ready Flowers has the Interflora database of members and is trying to poach some of them. Not interested myself, unless they totally manage to launder their image and ethics, but I wonder what Interflora thinks of all this?

Comment by not Bairnsdale Florist - 29 April 2009
Thankyou very much for your efforts. I am encouraging our competitors in Bairnsdale to also stop using Ready Flowers (see below). We rejected a Ready Flowers order just this morning!

"Dear Florists, We have until recently, being accepting orders from a Online relay company called Ready Flowers. My partner and I have been concerned about the difference between what Ready Flowers appears to be charging their customer and the value of the order placed with us by Ready Flowers. Ready Flowers appears to be taking more than would one would perceive as a fair commission for providing their relay service. Recent emails, which you may have also received, indicate that legal action is now being taken against Ready Flowers. We have commenced to reject all orders from Ready Flowers. We are hopeful that if you also will reject their orders so that Ready Flowers has no outlet in Bairnsdale. I’m sure that if none of us deal with Ready Flowers the orders will still come through one of the more legitimate relay services."

Comment by Florist - 1 April 2009
Hi Gordon - As a manager and partner of a Florist Shop for the past 16 years, I have done work for Ready Flowers in the past, their orders were always way under value, for me to execute the order that they had illustrated to their customer. I would have to send the flowers out at wholesale prices without making anything for my time or even a profit!! I phoned them quite irritated of the monetary value I was receiving. They would always increase the value of the order to what I required but it was always a battle to get the increase in monetary value. In the end I would not accept any orders from Ready Flowers because I felt the consumer was being ripped off!!. In fact I found out from a customer of Ready Flowers that they had paid substantially more than I received to create the order. Their customer rang me directly, as I always put my florist sticker and business card with every order that leave my shop. The customer was upset that the flowers weren't what they had pictured from the webpage, while the customer was on the phone I went to the website to check and see what the customer had paid. I was horrified to find that this customer had paid $130.00 and I received about $55.00 - $65.00 to create the same order! I'm not really sure of the correct amounts but it was a clear rip off!!! I was really upset with Ready Flowers. I apologised to their customer and explained what I had received from Ready Flowers. I said to them that they would have been better off contacting me directly and told them I would send out an apology bouquet to the recipient. They were really happy with my response but here again I was left to hold up my own business's reputation before Ready Flowers destroyed all my hard work.

Comment by Gail Marshall - 1st April 2009
As the president of the Tasmanian Florists' Association and a florist owner/manager who has worked in both Victoria and Tasmania for many years I have seen and worked with both relay and web florist services.
Anyone that can use a computer can set up a web florist service and it is a detriment to the florist industry that we allow these rogue traders to flourish. The problem is that we are the problem. The web florists rely on real florists to execute the orders for the price they dictate. If we slopped doing this, they would cease to exist- on a professional level at least.
Why are florists so divided and belligerent within our own industry? We would be stronger if we ALL stood together to stop non-florists eroding our hard earned profit margins. This issue was discussed at our last meeting and T.F.A. members do not associate themselves with Ready Flowers.

Comment - 31st March 2009
Gordon ... we had been receiving orders from ReadyFlowers for a while but because of the value offered we rejected most of them and upon becoming aware of the information you provided now reject all orders without regard to value ... good luck with your quest to rid our industry of such an unscrupulous practice ...